Privacy Policy

PRIVACY POLICY

This Privacy Policy provides essential information about the purposes, methods, and security of your personal data as a user of the website: https://acandlecollection.com/ (hereinafter referred to as the "Website"). This Privacy Policy explains who the data controller is, what personal data is collected, how it is used, and how it is protected.

1. Basic Information

  1. The data controller is Candle Room Ltd, registered in the United Kingdom at 34-35 Hatton Garden, London EC1N 8DX, United Kingdom.
  2. You can contact the Data Controller via:
    • Email: hello@acandlecollection.com
  3. You can find our Terms & Conditions here: Terms and Conditions

2. Principles of Data Processing

We process personal data in accordance with the following principles:

  • Legality – we only process data with a valid legal basis.
  • Fairness – we handle data fairly and transparently.
  • Purpose limitation – we collect data only for specified and legitimate purposes.
  • Data minimization – we only process the data necessary for each purpose.
  • Accuracy – we keep your data up to date and accurate.
  • Storage limitation – we retain data only as long as necessary.
  • Security – we ensure appropriate data security measures.

3. Purposes and Legal Bases for Data Processing

We process your data for the following purposes:

  1. To respond to your messages (legitimate interest).
  2. To send marketing messages if you subscribe to our newsletter (consent).
  3. To fulfill your order (contract execution).
  4. To manage your user account (contract execution).
  5. To enable commenting on our website (legitimate interest).
  6. To manage our social media profiles (legitimate interest).
  7. For technical purposes via cookies (legitimate interest).
  8. For analytics if you consent to analytical cookies (consent).
  9. For marketing if you consent to marketing cookies (consent).

4. Data Scope

Depending on your interaction, we may process the following data:

  • Name, email address, phone number, billing and delivery address (for orders).
  • Email address (for newsletter).
  • Name and email (for comments).
  • Social media profile data if you interact with our pages.
  • IP address and cookies data.

5. Data Recipients

Your data may be shared with the following parties:

  • Website hosting and IT support providers.
  • Delivery service providers.
  • Payment service providers.
  • Email marketing platform providers.
  • Comment module providers.
  • Advertising and analytics partners (if cookies are accepted).

Some data may be transferred outside the UK/EU to trusted partners such as:

  • Google (Google Analytics, Google Ads, Google Maps).
  • Meta Platforms Inc. (Facebook, Instagram APIs and pixels).

6. Data Retention

We store personal data only as long as necessary for the purpose it was collected, for example:

  • Order data – up to 6 years for tax/legal obligations.
  • Newsletter data – until you unsubscribe.
  • Contact form or email – until your request is resolved or you object to further contact.
  • User account – until deleted.
  • Comments – until removed by you or us.

7. Your Rights

You have the right to:

  • Access your data
  • Correct or delete your data
  • Limit or object to data processing
  • Data portability
  • Withdraw your consent at any time (for marketing or cookies)
  • File a complaint with the UK Information Commissioner’s Office (ICO): https://ico.org.uk

8. Cookies

We use cookies to ensure proper functionality of the website, improve user experience, and for marketing and analytics. You can manage your cookie preferences via your browser settings. Detailed information is provided in our Cookie Policy.

Cookies may be:

  • Technical: Essential for operating the site (e.g. session maintenance, cart function).
  • Analytical: For website usage statistics and performance (e.g. Google Analytics).
  • Marketing: For personalized ads and remarketing (e.g. Meta Ads, Google Ads).

This Privacy Policy was last updated on 24/11/2025.