Terms & Conditions

TERMS AND CONDITIONS OF ONLINE SERVICES

1. General Information

  1. These Terms and Conditions govern the provision of electronic services via the website: https://acandlecollection.com/ (hereinafter referred to as the "Website").
  2. The Website is owned and operated by Candle Room Ltd, registered in the United Kingdom, with its registered office at 34-35 Hatton Garden, London EC1N 8DX, United Kingdom (hereinafter referred to as the "Service Provider").
  3. Contact with the Service Provider is possible via:
    Email: hello@acandlecollection.com
    Telephone: 0208 0588 857
  4. These Terms and Conditions were adopted on 24/11/2025.
  5. The Service Provider reserves the right to amend the Terms and Conditions. Customers will be informed of any changes at least 14 days in advance via publication of the updated Terms on the Website and, where applicable, via email. If you do not accept the updated Terms, you may terminate the agreement within 14 days.

2. Scope of Services

  1. The Website provides information about the commercial activity of the Service Provider – namely, the operation of an online store.
  2. The Website enables the provision of both paid and free services, including:
    • Online sale of products
    • Creation of a customer account
    • Subscription to a newsletter (commercial communications, promotions, special offers)
    • Posting of product reviews and comments
  3. Paid services are clearly marked as such and imply an obligation to pay.

3. Technical Requirements

  1. To use the Website properly, you must have:
    • An internet-enabled device (PC, tablet, smartphone)
    • An up-to-date internet browser
    • Full legal capacity to make purchases
    • A valid email address (required for placing orders and receiving the newsletter)
  2. Publishing unlawful content on the Website is strictly prohibited.

4. Product Sales

  1. Placing Orders:
    • Orders require the completion of the order form with accurate and current data.
    • A sales contract is formed when the customer submits their order and payment and receives an email confirmation.
    • Payment must be made within 7 days.
    • Orders are processed within 1 to 7 business days following confirmation. If delays occur, you will be notified.
  2. Payment Options:
    • Online payment providers
    • Bank transfer
    • Credit/debit card via a secure payment gateway
    Payment is considered completed when funds are credited to the Service Provider's account.
  3. Delivery:
    • Multiple delivery options are available and selectable during checkout.
    • Delivery costs are clearly stated on the Website.
    • If the parcel arrives damaged, it should be reported immediately to the courier, and a damage report should be filled out. Failure to do so may impact your right to claim.
  4. Warranty and Guarantee:
    • Products sold are covered under statutory consumer rights in accordance with UK consumer protection law.
  5. Additional Provisions:
    • All prices include VAT (UK) unless stated otherwise.
    • The Service Provider may cancel orders in cases such as false data, repeated non-collection of parcels, or non-payment.
    • Orders can be placed with or without a customer account.
    • The service Provider reserves the right to refuse or cancel an order if fraudulent activity is suspected.
  6. Price Reductions (Omnibus Directive):
    • If a product is discounted, the lowest price in the 30 days before the discount will be displayed.
  7. Product Safety (GPSR):
    • All products comply with the EU General Product Safety Regulation (Regulation (EU) 2023/988).
    • Products include clear usage instructions and warnings, where applicable.
    • Any safety incidents or hazards can be reported via contact form or email.
    • In case of product recalls, customers will be informed, and returns or exchanges will be facilitated.